*We no longer offer FREE SHIPPING as of 09/03/21*
Please use this link to calculate shipping times from Sydney 2164 to your shipping location:
Makooa Beauty offers tracked shipping for all orders, we will not be responsible for lost or stolen orders once the shipping status is either "Delivered" or "Completed"
You will be responsible for paying for your own shipping costs for returning your item.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Return & Refund Policy
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all the contents that came with our product.
If for some reason you receive your item and it is damaged upon arrival, please contact us within 7 days of receiving your item, and provide a full description of the faulty/damaged product along with a photograph of the item. We will happily send you a replacement free of charge. Please don't dispose of the item until you've contacted us.
*Please note, you will be responsible for any postage fees to send the product/s back. We will send you a replacement free of charge, once we receive the faulty item. All products must be in a zip-lock bag.
In the rare case that you've had an allergic reaction to a product, please discontinue use immediately and take a photo of your reaction. Allergy returns must be less than 20% used upon arrival back to us.
Change of Mind
If you've changed your mind about a particular product, we'll need it sent back to us in its original condition and packaging. The item must be unused and opened for it to be sent back.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions or need further information on how to return your item, please contact us at: