Shipping & Returns

Thanks for shopping at Makooa.com.au
 
If you are not entirely satisfied with your purchase, we're here to help.

Shipping
 
All parcels are shipped from Wetherill Park, Sydney, Australia 2164. All Orders are shipped within 24 hours of receiving the order, excluding weekends and public holidays, All orders will then be shipped the following business day.
 
Once you place your order we can amend details if there are mistakes but we cannot guarantee that changes to products and/or shipping details can be made if the order has reached the shipping stage. 
 
In the case of a refund request before an order has been sent to the warehouse, please note that for all orders made via Afterpay, a fee of 6% will be deducted from your final refund amount to cover for Afterpay Merchant fees that are not refunded to us.

Shipping Rates

  • All orders are shipped with tracking via Australia Post.
  • Shipping times may increase during holidays, sales & festive seasons.
  • Once your order has been marked as "Shipped" you will receive an email confirmation with an Australia Post tracking number.
  • Shipping costs are non ­refundable.

Please use this link to calculate shipping times from Sydney 2164 to your shipping location:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Makooa Beauty offers tracked shipping for all orders, we will not be responsible for lost or stolen orders once the shipping status is either "Delivered" or "Completed"

You will be responsible for paying for your own shipping costs for returning your item.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Return & Refund Policy

Returns


You have 30 calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all the contents that came with our product.

If for some reason you receive your item and it is damaged upon arrival, please just contact us and provide a photograph of the damaged item. We will be happy to send you a replacement completely free of charge.


Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card (or original method of payment).


You will receive the credit within a certain amount of days, depending on your card issuer's policies

Contact Us


If you have any questions on how to return your item to us, contact us at

support@makooaskincare.com

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